Interviewer-CATI-Q/A - Revision history

Administrator at 08:47, 18 October 2021

2021-10-18T08:47:08Z

← Older revision		Revision as of 08:47, 18 October 2021
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	Here are CATI common problem. ~~Interviewer must read of them before need direct support from Interviewer~~		Here are CATI common problem that need to check before Teamviewer remote access.

	1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?		1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?

Administrator at 08:45, 18 October 2021

2021-10-18T08:45:14Z

← Older revision		Revision as of 08:45, 18 October 2021
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	~~-- to be written --~~		Here are CATI common problem. Interviewer must read of them before need direct support from Interviewer



	1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?		1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?
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	=> Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki [https://wiki.catglobe.com/ZoiperVoIPUDP page] https://wiki.catglobe.com/ZoiperVoIPUDP		=> Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki [https://wiki.catglobe.com/ZoiperVoIPUDP page] https://wiki.catglobe.com/ZoiperVoIPUDP

	2. Question Do we need re setup '''Voxmeter Lyd~~ ~~ on Windows PC '''every shift?		2. Question Do we need re setup '''Voxmeter Lyd (Automated on Windows PC) '''every shift?

	=> Answer: No, we don't. Your setting was save to profile. You use "Spring over" button.		=> Answer: No, we don't. Your setting was save to profile. You use "Spring over" button.

	3. Question: Why do Interviewers can't get CATI link to join ~~CATi~~ project after logged to https://voxmeter.catglobe.com?'		3. Question: Why do Interviewers can't get CATI link to join CATI project after logged to https://voxmeter.catglobe.com?'

			=> Answer: You need book a shift. Please contact supervisors.

			4. Question: Why do I use default profile (UDP) with Tunnel profile but I can't hear any sound dial to 789?

			=> Answer. Your ISP (Internet Provider) was block access VoIP traffic. They also block VPN Tunnel.


	~~=> Answer: You need book a shift.~~

	[[Category:CATI_module]]		[[Category:CATI_module]]

Administrator at 08:39, 18 October 2021

2021-10-18T08:39:24Z

← Older revision		Revision as of 08:39, 18 October 2021
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	=> Answer: You need book a shift.		=> Answer: You need book a shift.

			[[Category:CATI_module]]

Administrator at 05:26, 18 October 2021

2021-10-18T05:26:43Z

← Older revision		Revision as of 05:26, 18 October 2021
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	-- to be written --		-- to be written --



			1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?

			=> Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki [https://wiki.catglobe.com/ZoiperVoIPUDP page] https://wiki.catglobe.com/ZoiperVoIPUDP

			2. Question Do we need re setup '''Voxmeter Lyd  on Windows PC '''every shift?

			=> Answer: No, we don't. Your setting was save to profile. You use "Spring over" button.

			3. Question: Why do Interviewers can't get CATI link to join CATi project after logged to https://voxmeter.catglobe.com?'

			=> Answer: You need book a shift.

Administrator: Created page with "-- to be written --"

2021-10-18T05:18:26Z

Created page with "-- to be written --"

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