Difference between revisions of "CATI process calling common problem"

Revision as of 08:43, 16 June 2021

Describe	Solve
Interviewer's computer get this popup while they are calling:	The reason is maybe web service delay process in second. Press on 'OK' few time will fix the problem.

Describe	Solve
Interviewer's computer get this popup while they need to set an appointment for respondent.	The reason is maybe web service delay process in second. Press on 'OK' few time will fix the problem.

Category:CATI module

@@ Line 1: / Line 1: @@
-. Reconnecting
+===== 1. Reconnecting =====
 {| class="wikitable" style="border-collapse: collapse; width: 100%; height: 191px;"
@@ Line 6: / Line 6: @@
 | style="width: 50%; height: 23px;" | Solve<br>
 |- style="height: 168px;"
 | style="width: 50%; height: 168px;" |
 Interviewer's computer get this popup while they are calling:[[image:7C03D8FC-9E3D-4AA3-B274-25A7EFE4ACA9.jpg|300px|left|thumb]]
 | style="width: 50%; height: 168px;" |
-The reason is maybe web service delay process in secondPress on 'OK' few time will fix the problem.<br>
+The reason is maybe web service delay process in second.
+Press on 'OK' few time will fix the problem.<br>
+|}
+===== 2. Please try again when save status for outcome set =====
+{| class="wikitable" style="border-collapse: collapse; width: 100%;"
+|-
+| style="width: 50%;" | Describe
+| style="width: 50%;" | Solve
+|-
+| style="width: 50%;" |
+Interviewer's computer get this popup while they need to set an appointment for respondent.<br>[[File:Cati-common2.jpg|300px|left|top|thumb]]
+| style="width: 50%;" | The reason is maybe web service delay process in second.
+Press on 'OK' few time will fix the problem.
 |}
 <br>Category:CATI module