|
 |
| Line 1: |
Line 1: |
| [[Category:HelpBooks]] | | #REDIRECT [[Category:Voice_over_IP_with_CATI]] |
| 
| |
| Â | |
| =====Voice over IP with CATI=====
| |
| Â | |
| Voice over Internet protocol (VoIP) is a technology used to transmit voice conversations over the Internet. It can be used to make calls to traditional phone network, often at a lower cost per minute. VoIP is used by Catglobe for the CATI module to achieve several important benefits:
| |
| Â | |
| * Interviewers can make free calls as long as they are connected to the Internet; they can work from home without having to worry about reimbursements of phone bills.
| |
| * The system can automatically do the dialing of phone numbers.
| |
| * The system can automatically register certain outcomes that happen on the soft phone.
| |
| * The system can play messages for the interviewers, e.g. greetings and failure messages.
| |
| * The system can record what happens on the soft phone.
| |
| * The supervisor can listen in on calls that are being performed on the soft phones.
| |
| * The supervisor can get an overview of the activity going on at all the currently active soft phones.
| |
| __NOTOC__
| |
| <!-- imported from file: 6923.htm-->
| |
