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Customer Relationship Management: Difference between revisions

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m Categorized under Production guidelines and starting a new section describing how to create and send newsletters
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= TODO List =
<accesscontrol>Main:MyGroup</accesscontrol>
= Resources  =


[[CRM Setup - TODO List|View ToDo list here]]
== Resource templates ==


= Rules of thumb  =
=== Customer (company)  ===
 
== Customer (company)  ==


*Company resource template: <span style="color: rgb(255, 0, 0);">Customer </span>
*Company resource template: <span style="color: rgb(255, 0, 0);">Customer </span>


== Contact persons  ==
=== Contact persons  ===


*User resource template:&nbsp;<span style="color: rgb(255, 0, 0);">Contact Person</span>  
*User resource template:&nbsp;<span style="color: rgb(255, 0, 0);">Contact Person</span>  
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[[Image:Contact person properties.png]]&nbsp;  
[[Image:Contact person properties.png]]&nbsp;  


== Sales project  ==
=== Sales project  ===


Resource template: <span style="color: rgb(255, 0, 0);">CRM - Project </span>  
Resource template: <span style="color: rgb(255, 0, 0);">CRM - Project </span>  
Line 22: Line 21:
[[Image:Sales project properties.png]]  
[[Image:Sales project properties.png]]  


== Campaign questionnaire  ==
<br>
==Dashboards==
CRM Portal


*Questionnaire resource template:&nbsp;<span style="color: rgb(255, 0, 0);">CRM - Campaign </span>
= Sending newsletters from Catinét  =
*Parent resource: sales project
*CATI&nbsp;Outcome Set: <span style="color: rgb(255, 0, 0);">CRM - CATI Outcome Set</span>
*Properties: assign the status report to <span style="color: rgb(255, 0, 0);">Report </span>property, sales project to <span style="color: rgb(255, 0, 0);">Project</span>


[[Image:Campaign diagram properties.png]]&nbsp;
For now the description of how to send newsletters from Catinét is added to the CRM wiki-page, but eventually this description, should probably get its own web-page, or sending newsletters will be so integrated in the CRM system, that this section is no longer required.  


*Add involved salespersons to the questionnaire's interviewer list and set its status to Active
=== Creating the newsletter mail template  ===
*Build sample based on contact person groups


== Sending newsletters from Catinét ==
=== Preparing the bulk mail  ===


[[Category:Production guidelines]]
[[Category:Production_guidelines]]

Latest revision as of 03:02, 18 October 2013

<accesscontrol>Main:MyGroup</accesscontrol>

Resources

Resource templates

Customer (company)

  • Company resource template: Customer

Contact persons

  • User resource template: Contact Person
  • Assign the company to Company Resource property

 

Sales project

Resource template: CRM - Project


Dashboards

CRM Portal

Sending newsletters from Catinét

For now the description of how to send newsletters from Catinét is added to the CRM wiki-page, but eventually this description, should probably get its own web-page, or sending newsletters will be so integrated in the CRM system, that this section is no longer required.

Creating the newsletter mail template

Preparing the bulk mail