Difference between revisions of "Interviewer performance"

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== Introduction  ==
 
== Introduction  ==
  
Interviewer evaluation task is created to help Fieldwork department controlling interviewers' performance effectively. Imagine that Catinet call-center hires many interviewers. Most of them are part-time freelancers. They works in shifts. Whenever interviewers do their jobs, which is interviewing respondents, working hours are summed up. However, working hours is not enough to evaluate whether an interviewer works effectively or not. So, we need to base on the number of successful interviews to calculate interviewers' performance. Fieldwork department would like to know this information to daily keep track their interviewers works easily. Plus, they also want to know the next shifts of interviewers. All of these are the purposes of Interviewer Evaluation task.
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"Working frequency and Turnover status" task helps Fieldwork department keep track how well the interviewers work. There are 2 main parts:
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1. The first part is sending email on the day which is 4 days before the last day of the month. For example, if August has 31 days, this email is sent on 27th. This email lists all interviewers who have working hours = 0 during the month.
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2. The second part is sending on the last day of the month. It contains working hour info and the number of resigning interviewers and the number of new hired interviewers during the month.
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These two parts are set up for 2 groups:
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- CATI afdeling Svendborg
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- CATI afdeling København
  
 
== Solution  ==
 
== Solution  ==
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2. Interviewer usernames which are user names in Catweb system  
 
2. Interviewer usernames which are user names in Catweb system  
  
3. Performance
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3. Hours worked
  
4. Hours worked
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Based on time span and working hours, number of interviewers are counted and emails are generated as the introduction part mentions.
  
5. Next shift
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After that, emails are sent to FieldworkStatus@catinet.dk automatically following the schedule in the introduction part.  
 
 
And we generate a report that contains all of this information.
 
 
 
After all, we send out the Interviewer Evaluation report to FieldworkStatus@catinet.dk everyday automatically.  
 
  
 
Cgscript function is used in this task:  
 
Cgscript function is used in this task:  
  
Interviewer_getPerformanceListInTimeSpan(groupResourceId, startday, endday)  
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- Interviewer_getPerformanceListInTimeSpan(groupResourceId, startday, endday)  
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- Datetime functions
  
Reference:
 
  
\\catproc\Share\CatGlobe Teams\Questionnaire\Projects\Version 5.7\VN2115QNR - Getting the performance of an interviewer group
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== Demo  ==
  
== Demo  ==
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This is final reports
  
This is the final report
 
  
[[Image:Demo interviewer evaluation.JPG]]<br>
 
  
 
<br>  
 
<br>  
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== Reference  ==
 
== Reference  ==
  
Detail information and formulas for interviewer performance and working hours:
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Detail information and formulas for interviewer performance and working hours and datetime functions:
  
 
\\catproc\Share\CatGlobe Teams\Questionnaire\Projects\Version 5.7\VN2115QNR - Getting the performance of an interviewer group  
 
\\catproc\Share\CatGlobe Teams\Questionnaire\Projects\Version 5.7\VN2115QNR - Getting the performance of an interviewer group  
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\\Catproc\share\CatGlobe Teams\Data\Projects\Version 5.8\VN2549DAT - CGS - Datetime Functions
  
Code for Interviewer Evaluation task is saved in Workflow '''"Interviewer Evaluation"'''
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Code for Interviewer Evaluation task is saved in Workflow  
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'''"CATI afdeling København - FieldWork Status"'''
  
 
( Site:''http://mycatinet.catglobe.com/'')
 
( Site:''http://mycatinet.catglobe.com/'')
  
 
[[Category:Production_guidelines]]
 
[[Category:Production_guidelines]]

Revision as of 10:50, 27 October 2009

Introduction

"Working frequency and Turnover status" task helps Fieldwork department keep track how well the interviewers work. There are 2 main parts: 1. The first part is sending email on the day which is 4 days before the last day of the month. For example, if August has 31 days, this email is sent on 27th. This email lists all interviewers who have working hours = 0 during the month. 2. The second part is sending on the last day of the month. It contains working hour info and the number of resigning interviewers and the number of new hired interviewers during the month. These two parts are set up for 2 groups: - CATI afdeling Svendborg - CATI afdeling København

Solution

We use Cgscript to get:

1. Interviewer names

2. Interviewer usernames which are user names in Catweb system

3. Hours worked

Based on time span and working hours, number of interviewers are counted and emails are generated as the introduction part mentions.

After that, emails are sent to FieldworkStatus@catinet.dk automatically following the schedule in the introduction part.

Cgscript function is used in this task:

- Interviewer_getPerformanceListInTimeSpan(groupResourceId, startday, endday) - Datetime functions


Demo

This is final reports



Reference

Detail information and formulas for interviewer performance and working hours and datetime functions:

\\catproc\Share\CatGlobe Teams\Questionnaire\Projects\Version 5.7\VN2115QNR - Getting the performance of an interviewer group \\Catproc\share\CatGlobe Teams\Data\Projects\Version 5.8\VN2549DAT - CGS - Datetime Functions

Code for Interviewer Evaluation task is saved in Workflow "CATI afdeling København - FieldWork Status"

( Site:http://mycatinet.catglobe.com/)