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| − | [[Category:HelpBooks]] | + | #REDIRECT [[Category:Voice_over_IP_with_CATI]] |
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| − | =====Voice over IP with CATI=====
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| − | Voice over Internet protocol (VoIP) is a technology used to transmit voice conversations over the Internet. It can be used to make calls to traditional phone network, often at a lower cost per minute. VoIP is used by Catglobe for the CATI module to achieve several important benefits:
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| − | * Interviewers can make free calls as long as they are connected to the Internet; they can work from home without having to worry about reimbursements of phone bills.
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| − | * The system can automatically do the dialing of phone numbers.
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| − | * The system can automatically register certain outcomes that happen on the soft phone.
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| − | * The system can play messages for the interviewers, e.g. greetings and failure messages.
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| − | * The system can record what happens on the soft phone.
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| − | * The supervisor can listen in on calls that are being performed on the soft phones.
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| − | * The supervisor can get an overview of the activity going on at all the currently active soft phones.
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| − | __NOTOC__
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| − | <!-- imported from file: 6923.htm-->
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