Difference between revisions of "Interviewer-CATI-Q/A"
| (2 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
| − | + | Here are CATI common problem that need to check before Teamviewer remote access. | |
| − | |||
| − | |||
1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone? | 1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone? | ||
| Line 7: | Line 5: | ||
=> Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki [https://wiki.catglobe.com/ZoiperVoIPUDP page] https://wiki.catglobe.com/ZoiperVoIPUDP | => Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki [https://wiki.catglobe.com/ZoiperVoIPUDP page] https://wiki.catglobe.com/ZoiperVoIPUDP | ||
| − | 2. Question Do we need re setup '''Voxmeter Lyd | + | 2. Question Do we need re setup '''Voxmeter Lyd (Automated on Windows PC) '''every shift? |
=> Answer: No, we don't. Your setting was save to profile. You use "Spring over" button. | => Answer: No, we don't. Your setting was save to profile. You use "Spring over" button. | ||
| − | 3. Question: Why do Interviewers can't get CATI link to join | + | 3. Question: Why do Interviewers can't get CATI link to join CATI project after logged to https://voxmeter.catglobe.com?' |
| + | |||
| + | => Answer: You need book a shift. Please contact supervisors. | ||
| + | |||
| + | 4. Question: Why do I use default profile (UDP) with Tunnel profile but I can't hear any sound dial to 789? | ||
| + | |||
| + | => Answer. Your ISP (Internet Provider) was block access VoIP traffic. They also block VPN Tunnel. | ||
| + | |||
| + | |||
| − | + | [[Category:CATI_module]] | |
Latest revision as of 09:47, 18 October 2021
Here are CATI common problem that need to check before Teamviewer remote access.
1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?
=> Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki page https://wiki.catglobe.com/ZoiperVoIPUDP
2. Question Do we need re setup Voxmeter Lyd (Automated on Windows PC) every shift?
=> Answer: No, we don't. Your setting was save to profile. You use "Spring over" button.
3. Question: Why do Interviewers can't get CATI link to join CATI project after logged to https://voxmeter.catglobe.com?'
=> Answer: You need book a shift. Please contact supervisors.
4. Question: Why do I use default profile (UDP) with Tunnel profile but I can't hear any sound dial to 789?
=> Answer. Your ISP (Internet Provider) was block access VoIP traffic. They also block VPN Tunnel.
