Difference between revisions of "CATI process calling common problem"
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===== 4. VoIP forbindelses ===== | ===== 4. VoIP forbindelses ===== | ||
| − | {| class="wikitable" style="border-collapse: collapse; width: 100%;" | + | {| class="wikitable" style="border-collapse: collapse; width: 100%;" |
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| style="width: 50%;" | Describe | | style="width: 50%;" | Describe | ||
| style="width: 50%;" | Solve | | style="width: 50%;" | Solve | ||
| − | |- | + | |- |
| − | | style="width: 50%;" | | + | | style="width: 50%;" | |
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[[File:Udklip 2.PNG]] | [[File:Udklip 2.PNG]] | ||
Sip Software marked as "BUSY"[[File:Image 2021 06 07T10 38 59 823Z.png|300px|left|top|thumb]] | Sip Software marked as "BUSY"[[File:Image 2021 06 07T10 38 59 823Z.png|300px|left|top|thumb]] | ||
| − | | style="width: 50%;" | | + | | style="width: 50%;" | |
| − | + | - You haven't logged to sip software yet (web can't communicate with your sip software on your desktop). => Please check username is 'case sensitivity' on https://voxmeter.catglobe.com and Sip client. | |
| − | - You haven't logged to sip software yet (web can't communicate with your sip software on your desktop) | ||
=> Open sip client / make sure you login to right account = username on https://voxmeter.catglobe.com + sip client (microsip, zoiper). | => Open sip client / make sure you login to right account = username on https://voxmeter.catglobe.com + sip client (microsip, zoiper). | ||
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- Microsip has Online (Besvar automatisk) at status bar<br> | - Microsip has Online (Besvar automatisk) at status bar<br> | ||
| − | => Please press "AA" button | + | => Please press "AA" button back to normail mode (not busy).<br> |
| + | |||
| + | - If you checked above steps, The problem still happen, please contact Voxmeter Supervisor (the critical issues may come from your router network, computer, firewall or Internet Service. | ||
|} | |} | ||
<br>Category:CATI module | <br>Category:CATI module | ||
Revision as of 04:17, 17 June 2021
Contents
1. Reconnecting
| Describe |
Solve |
| Interviewer's computer get this popup while they are calling: |
The reason is maybe web service delay process in second. Press on 'OK' few time will fix the problem. |
2. Please try again when save status for outcome set
| Describe | Solve |
|
Interviewer's computer get this popup while they need to set an appointment for respondent. |
The reason is maybe web service delay process in second.
Press on 'OK' few time will fix the problem. |
3. Unexpected problem on Questionnaire screen
| Describe | Solve |
|
Interviewer press "Next" to go to next page or Interviewer is waiting process of dialing number for next respondent |
It just a temporary problem |
4. VoIP forbindelses
| Describe | Solve |
|
|
- You haven't logged to sip software yet (web can't communicate with your sip software on your desktop). => Please check username is 'case sensitivity' on https://voxmeter.catglobe.com and Sip client. => Open sip client / make sure you login to right account = username on https://voxmeter.catglobe.com + sip client (microsip, zoiper). - Microsip has Online (Besvar automatisk) at status bar => Please press "AA" button back to normail mode (not busy). - If you checked above steps, The problem still happen, please contact Voxmeter Supervisor (the critical issues may come from your router network, computer, firewall or Internet Service. |
Category:CATI module
