Status Tab



Status Tab

In Catglobe’s CATI analysis pages, we can analyze the progress of each interviewer down to the second. Here we can identify underachievers and track potential problems in the way interviewers are working.

CATI is one of the more expensive ways to collect data. If our success rate on a survey is low it may quickly lose the profits that we expected or even lead to huge losses. Unsuccessful CATI surveys can be caused by a number of things, each of which CATGLOBE has tools to address. We will in this chapter put forward a number of possible ways to find inefficiencies in a CATI department.

In order to measure interviewers performance on a questionnaires please go to the Status tab of the CATI Live Monitor.

On the tool bar of this tab you have a choice of analysis type, a view detail button (to see the second by second work of an interviewer), a “Change interval button” (to change the ‘from date’ and ‘to date’ of the analysis made), and an "Export all CATI calls" button.

The 7 analysis types, "View detail" button and "Export all CATI calls" button are explained in turn below. Finally, another type of analysis -- that is reached from the menu in the top of the fieldwork manager -- is explained. This alternative analysis type goes across questionnaires and is called "Performance of Interviewer group".