Interviewer-CATI-Q/A

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Here are CATI common problem that need to check before Teamviewer remote access.

1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?

=> Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki page https://wiki.catglobe.com/ZoiperVoIPUDP

2. Question Do we need re setup Voxmeter Lyd (Automated on Windows PC) every shift?

=> Answer: No, we don't. Your setting was save to profile. You use "Spring over" button.

3. Question: Why do Interviewers can't get CATI link to join CATI project after logged to https://voxmeter.catglobe.com?'

=> Answer: You need book a shift. Please contact supervisors.

4. Question: Why do I use default profile (UDP) with Tunnel profile but I can't hear any sound dial to 789?

=> Answer. Your ISP (Internet Provider) was block access VoIP traffic. They also block VPN Tunnel.

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