Troubleshooting



Troubleshooting

Problem

Version 5-0, 5-1: Configuration error occurs when parsing Config file:

Potential solution

Perhaps you’ve selected a wrong ASP .NET version for your website. It must be ASP .NET 2.0.50727.

Problem

Version 5-0, 5-1: Error when using Wizard: GDI error: Or

Line xxx:            button.Save(buttonPhysicalPath filename);

Potential solution

This error occurs if the folder \Images\Common\Buttons is missed when publishing the website. You can go to \Images\Common\ and create the Buttons folder or ask for a full published website.

Problem

Cannot connect to a remote database server?

Potential solution

Open SQL Server Configuration Manager

Open Named Pipes: Change Enabled to Yes.

Open TCP/IP: Change Enabled to Yes.

Problem    

Server error when adding images/attachments…

Potential solution

Please check your FilePath value.

Problem

Error when using Import Wizard

Potential solution

If server errors or cannot access errors occurs when using Import Wizard, check the following things:

Have folders for TempBulkPath and BulkPath already been created?.

Have you already set full access rights to these folders for ASPNET_Impersonated (refer to 3. Deploying the Catglobe web site)

If the website and database are not in one server, then make sure that CATGLOBE website (in web server) have full access to BulkPath.

Problem

Error when opening My CATI

Unable to generate a temporary class (result=1).Error CS2001: Source file 'C:\WINDOWS\TEMP\32ws_pxp.0.cs' could not be founderror CS2008: No inputs specified :

Potential solution

Remember to add NETWORK SERVICE user to C:\WINDOWS\TEMP\ with full access.

Problem

Error when opening My CATI

Access to the temp directory is denied.  Identity “Domain\Username”…

Potential solution

Remember to add NETWORK SERVICE to C:\WINDOWS\TEMP\ with full access.

Problem

In version 5.0: Error when opening My CATI

The request failed with HTTP status 404: Not Found

Potential solution

Check your WSCATIPATH (refer to Setting up the web config file\WSCATIPATH for more detail).

Problem

The current identity (Domain\Username) does not have write access to 'C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files'.

Potential solution

Try to add ASP .NET permission to the above directory for that user. Refer to 3. Deploying the Catglobe web site.

Problem

Error when opening Import Wizard:

System.Data.OleDb.OleDbException: Unspecified Error

Potential solution

Add ASPNET_Impersonated to C:\Windows\Temp with full access.

Problem

The namespace in client side is null when using AJAX.PRO in Vista (IIS 7)

Potential solution

_ Make sure that IIS_ISSRS group has access to your Web site folder

_ In Web.Config, move the AjaxPro handlers from <httpHandlers> to under <system.webServer> \ <Handlers>

<configuration>

<system.webServer>

<handlers>

<add name ="AjaxPro" verb="POST,GET" path="ajaxpro/*.ashx" type="AjaxPro.AjaxHandlerFactory, AjaxPro.2"/>

</handlers>

</system.webServer>

</configuration>