CATI process calling common problem
From Catglobe Wiki
More actions
1. Reconnecting
| Describe |
Solve |
Interviewer's computer get this popup while they are calling: |
The reason is maybe web service delay process in second. Press on 'OK' few time will fix the problem. |
2. Please try again when save status for outcome set
| Describe | Solve |
Interviewer's computer get this popup while they need to set an appointment for respondent. |
The reason is maybe web service delay process in second.
Press on 'OK' few time will fix the problem. |
3. Unexpected problem on Questionnaire screen
| Describe | Solve |
|
Interviewer press "Next" to go to next page or  |
It just a temporary problem Please press on "Prov igen" / Try again |
Category:CATI module