CATI process calling common problem
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1. Reconnecting
| Describe |
Solve |
Interviewer's computer get this popup while they are calling: |
The reason is maybe web service delay process in second. Press on 'OK' few time will fix the problem. |
2. Please try again when save status for outcome set
| Describe | Solve |
Interviewer's computer get this popup while they need to set an appointment for respondent. |
The reason is maybe web service delay process in second.
Press on 'OK' few time will fix the problem. |
3. Unexpected problem on Questionnaire screen
| Describe | Solve |
|
Interviewer press "Next" to go to next page or Interviewer is waiting process of dialing number for next respondent  |
It just a temporary problem |
4. VoIP forbindelses
| Describe | Solve |
|
 |
- You haven't logged to sip software yet (web can't communicate with your sip software on your desktop) => Open sip client / make sure you login to right account = username on https://voxmeter.catglobe.com + sip client (microsip, zoiper). - Microsip has Online (Besvar automatisk) at status bar => Please press "AA" button |
Category:CATI module