Difference between revisions of "CATI process calling common problem"
| Line 26: | Line 26: | ||
Press on 'OK' few time will fix the problem. | Press on 'OK' few time will fix the problem. | ||
|} | |} | ||
| − | 3. Unexpected problem on Questionnaire screen | + | |
| + | ===== 3. Unexpected problem on Questionnaire screen ===== | ||
| + | {| class="wikitable" style="border-collapse: collapse; width: 100%;" | ||
| + | |- | ||
| + | | style="width: 50%;" | Describe | ||
| + | | style="width: 50%;" | Solve | ||
| + | |- | ||
| + | | style="width: 50%;" | | ||
| + | Interviewer press "Next" to go to next page or<br>Interviewer is waiting process of dialing number for next respondent[[File:Image 2021 06 14T12 17 43 790Z.png|300px|left|top|thumb]] | ||
| + | | style="width: 50%;" | | ||
| + | It just a <span class="VIiyi" jsaction="mouseup:BR6jm" jsname="jqKxS" lang="en"><span class="JLqJ4b ChMk0b" jsaction="agoMJf:PFBcW;usxOmf:aWLT7;jhKsnd:P7O7bd,F8DmGf;Q4AGo:Gm7gYd,qAKMYb;uFUCPb:pvnm0e,pfE8Hb,PFBcW;f56efd:dJXsye;EnoYf:KNzws,ZJsZZ,JgVSJc;zdMJQc:cCQNKb,ZJsZZ,zchEXc;Ytrrj:JJDvdc;tNR8yc:GeFvjb;oFN6Ye:hij5Wb" jsname="txFAF" data-language-for-alternatives="en" data-language-to-translate-into="vi" data-phrase-index="0" jscontroller="Zl5N8" jsdata="uqLsIf;_;$604" jsmodel="SsMkhd"><span jsaction="click:qtZ4nf,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:qtZ4nf,c2aHje" jsname="W297wb">temporary</span></span></span> problem<br>Please press on "Prov igen" / Try again | ||
| + | |} | ||
| + | |||
| + | ===== 4. VoIP forbindelses ===== | ||
{| class="wikitable" style="border-collapse: collapse; width: 100%;" | {| class="wikitable" style="border-collapse: collapse; width: 100%;" | ||
|- | |- | ||
| Line 34: | Line 47: | ||
| style="width: 50%;" | | | style="width: 50%;" | | ||
| − | + | [[File:Udklip 2.PNG]] | |
| − | + | Sip Software marked as "BUSY"[[File:Image 2021 06 07T10 38 59 823Z.png|300px|left|top|thumb]] | |
| style="width: 50%;" | | | style="width: 50%;" | | ||
| − | + | - You haven't logged to sip software yet (web can't communicate with your sip software on your desktop) | |
| + | |||
| + | => Open sip client / make sure you login to right account = username on https://voxmeter.catglobe.com + sip client (microsip, zoiper). | ||
| + | |||
| + | - Microsip has Online (Besvar automatisk) at status bar<br> | ||
| − | Please press | + | => Please press "AA" button |
|} | |} | ||
<br>Category:CATI module | <br>Category:CATI module | ||
Revision as of 10:38, 16 June 2021
Contents
1. Reconnecting
| Describe |
Solve |
| Interviewer's computer get this popup while they are calling: |
The reason is maybe web service delay process in second. Press on 'OK' few time will fix the problem. |
2. Please try again when save status for outcome set
| Describe | Solve |
|
Interviewer's computer get this popup while they need to set an appointment for respondent. |
The reason is maybe web service delay process in second.
Press on 'OK' few time will fix the problem. |
3. Unexpected problem on Questionnaire screen
| Describe | Solve |
|
Interviewer press "Next" to go to next page or Interviewer is waiting process of dialing number for next respondent |
It just a temporary problem |
4. VoIP forbindelses
| Describe | Solve |
|
|
- You haven't logged to sip software yet (web can't communicate with your sip software on your desktop) => Open sip client / make sure you login to right account = username on https://voxmeter.catglobe.com + sip client (microsip, zoiper). - Microsip has Online (Besvar automatisk) at status bar => Please press "AA" button |
Category:CATI module
