Difference between revisions of "Customer Relationship Management"

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(Initiated the description of how to send newsletters)
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= TODO List =
+
= Resources =
 
 
[[CRM Setup - TODO List|View ToDo list here]]
 
 
 
= Rules of thumb  =
 
  
 
== Customer (company)  ==
 
== Customer (company)  ==
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[[Image:Sales project properties.png]]  
 
[[Image:Sales project properties.png]]  
  
== Campaign questionnaire  ==
 
 
*Questionnaire resource template:&nbsp;<span style="color: rgb(255, 0, 0);">CRM - Campaign </span>
 
*Parent resource: sales project
 
*CATI&nbsp;Outcome Set: <span style="color: rgb(255, 0, 0);">CRM - CATI Outcome Set</span>
 
*Properties: assign the status report to <span style="color: rgb(255, 0, 0);">Report </span>property, sales project to <span style="color: rgb(255, 0, 0);">Project</span>
 
 
[[Image:Campaign diagram properties.png]]&nbsp;
 
  
*Add involved salespersons to the questionnaire's interviewer list and set its status to Active
 
*Build sample based on contact person groups
 
  
 
== Sending newsletters from Catinét  ==
 
== Sending newsletters from Catinét  ==
For now the description of how to send newsletters from Catinét is added to the CRM wiki-page, but eventually this description, should probably get its own web-page, or sending newsletters will be so integrated in the CRM system, that this section is no longer required.
 
  
=== Creating the newsletter mail template ===
+
For now the description of how to send newsletters from Catinét is added to the CRM wiki-page, but eventually this description, should probably get its own web-page, or sending newsletters will be so integrated in the CRM system, that this section is no longer required.
  
 +
=== Creating the newsletter mail template  ===
  
=== Preparing the bulk mail ===
+
=== Preparing the bulk mail ===
  
 
[[Category:Production_guidelines]]
 
[[Category:Production_guidelines]]

Revision as of 05:05, 17 August 2010

Resources

Customer (company)

  • Company resource template: Customer

Contact persons

  • User resource template: Contact Person
  • Assign the company to Company Resource property

Contact person properties.png 

Sales project

Resource template: CRM - Project

Sales project properties.png


Sending newsletters from Catinét

For now the description of how to send newsletters from Catinét is added to the CRM wiki-page, but eventually this description, should probably get its own web-page, or sending newsletters will be so integrated in the CRM system, that this section is no longer required.

Creating the newsletter mail template

Preparing the bulk mail