Interviewer performance

Introduction

Interviewer evaluation task is created to help Fieldwork department controlling interviewers' performance effectively. Imagine that Catinet call-center hires many interviewers. Most of them are part-time freelancers. They works in shifts. Whenever interviewers do their jobs, which is interviewing respondents, working hours are summed up. However, working hours is not enough to evaluate whether an interviewer works effectively or not. So, we need to base on the number of successful interviews to calculate interviewers' performance. Fieldwork department would like to know this information to daily keep track their interviewers works easily. Plus, they also want to know the next shifts of interviewers. All of these are the purposes of Interviewer Evaluation task.

Solution

We use Cgscript to get:

1. Interviewer names

2. Interviewer usernames which are user names in Catweb system

3. Performance

4. Hours worked

5. Next shift

And we generate a report that contains all of this information.

After all, we send out the Interviewer Evaluation report to FieldworkStatus@catinet.dk everyday automatically.

Cgscript function is used in this task:

Interviewer_getPerformanceListInTimeSpan(groupResourceId, startday, endday)

Reference:

\\catproc\Share\CatGlobe Teams\Questionnaire\Projects\Version 5.7\VN2115QNR - Getting the performance of an interviewer group

Demo

This is the final report

Reference

Detail information and formulas for interviewer performance and working hours:

\\catproc\Share\CatGlobe Teams\Questionnaire\Projects\Version 5.7\VN2115QNR - Getting the performance of an interviewer group

Code for Interviewer Evaluation task is saved in Workflow "Interviewer Evaluation"

( Site:http://mycatinet.catglobe.com/)