Using questionnaire editor template behind fire wall

Problem

Some client computer using a fire and they can't open questionnaire template editor. Error message can be various, "Can not connect to server" or "Connection time out" ...etc and the editor applet can't load the questionnaire template content.

Known cases

Up to now , client from Coloplast network has faced this problem.

Solution

Make a rule in fire wall so that it let the editor applet (JRE) can income and outcome internet traffic. Below is a example using Mc Afee Desktop Fire Wall 8.5