Toggle menu
876
3.8K
30.2K
279.1K
Catglobe Wiki
Toggle preferences menu
Toggle personal menu
Not logged in
Your IP address will be publicly visible if you make any edits.

Analysis type: Interviewer / Success

From Catglobe Wiki



Analysis type: Interviewer / Success

This analysis type shows a subset of the information from the "Outcome / Total time / Success"

CATI58-7

Total successes: Number of calls where the type of the outcome status that the interview received was of the type “Success”.

Success rate: In the setting form, we have a parameter called success per hour. This column shows in percentage how well the interviewer is fulfilling this success rate. So we calculate this number as: ((interview succeeded / total time) / success per hour) * 100. If the interviewer has over 100 he is doing better than the expected success rate; and if he gets less, he is doing worse.