Call details and listen in

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On the Interviewer tab of the Fieldwork manager it is possible to see a full list of the interviewers that are currently signed up to do interviews.

When the VoIP support is enabled, you can see the column named "Respondent" on the ongoing list and 2 buttons "Overhear" and "Call details" on the tool bar.

Interviewer tab - ongoing list

The respondent column will show the phone number that the interviewer’s soft phone is currently connected to.

In the first column of the list you will see an icon for each interviewer showing the status of his or her soft phone.

  • IP phone status - Disconnect Offline: when the interviewers soft phone is not on.
  • IP phone status - Dialling Dialing: when an interviewer is currently dialing a respondent.
  • IP phone status - Talking Call ongoing: when a call is currently in progress. Also shows the duration of the call next to the icon.
  • IP phone status - Idle Online: when the interviewer’s soft phone is idle.

However, it cannot update the newest status icons or phone numbers automatically. If you want to see the newest information, you need to refresh the list by pressing the Refresh button on the toolbar.

Call details

If you want to know more information about an interview, then choose an interview on the ongoing list and click on the Call details button. A dialog is shown as below which will provide more details about the interviewer and the respondent of the current call.

Call details dialog

Listen in

If you want to listen in on an interview, choose an interviewer on the ongoing list and click on the Overhear button.

Overhear1.png

Overhear will be opened on a new window (here you may required allowing site using your microphone)

Overhear6.png

When the interviewer status is disconnected, overhear window will say No ongoing interview

Overhear2.png

When interviewer status is connected, overhear window will show respondent info

Overhear3.png

Click on Headset icon to start overhear

Overhear4.png

Three options for chosen and a hangup button will be displayed:

Overhear5.png

  • Option 1: Spy mode
    • Can hear Interviewer and Respondent (default)
  • Option 2: Whisper mode
    • Can hear Interviewer and Respondent
    • Can talk to Interviewer only
  • Option 3: Barge mode
    • Can hear Interviewer and Respondent
    • Can talk to both Interviewer and Respondent

Click Hangup button to stop listen in the interviewer

More info: Can also overhear while interviewer is testing sound

Overhear7.png

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