Call details and listen in
Call details and listen in
On the Interviewer tab of the Fieldwork manager it is possible to see a full list of the interviewers that are currently signed up to do interviews.
When the VoIP support is enabled, you can see the column named "Respondent" on the ongoing list and 2 buttons "Overhear" and "Call details" on the tool bar.
The respondent column will show the phone number that the interviewer’s soft phone is currently connected to.
In the first column of the list you will see an icon for each interviewer showing the status of his or her soft phone.
Offline: when the interviewers soft phone is not on.
Dialing: when an interviewer is currently dialing a respondent.
Call ongoing: when a call is currently in progress. Also shows the duration of the call next to the icon.
Online: when the interviewer’s soft phone is idle.
However, it cannot update the newest status icons or phone numbers automatically. If you want to see the newest information, you need to refresh the list by pressing the Refresh button on the toolbar.
If you want to know more information about an interview, then choose an interview on the ongoing list and click on the Call details button. A dialog is shown as below which will provide more details about the interviewer and the respondent of the current call.
If you want to listen in on an interview, choose an interviewer on the ongoing list and click on the Overhear button. If your soft phone is activated, it will be connected to the current call and allow you to listen in on the chosen interview; besides that, the call details dialog is also opened to provide more information about the chosen interview. If your soft phone is not activated or the interview is over, an error message will be shown.
